He categorically refused to listen to what I told him I did, so I had to suffer through a screen sharing experience, the lecture about how I could quit any time, and all the rest. I actually reached a rep quite quickly, but it took 41 minutes for him to verify that he did not, in fact, have a clue why I was experiencing this problem. So since I'd lost the will to live, I figured that I might as well call Microsoft tech support. Updated: If you're working on a DIY project of your own, this comprehensive guide to tech projects is a good place to start. I eventually found a Github script that also identified some files in ~/Library (the user account), and went through each of those files one-by-one and removed them, too. I went into /Library and removed all the files Microsoft recommended. As it turns out, I uninstalled and reinstalled Office a total of eight times throughout this joy ride. I was convinced it was that Office was confused. I was pretty convinced it wasn't that I didn't have a valid account.
#Office 365 for mac keeps asking for activation full#
Since I was logged in with full admin privileges, I certainly wasn't lacking valid credentials.
I did some Web searching, and I'm far from the only one with this problem.Īfter giving it some thought, I realized that the message might be related to the login account on the computer, rather than the Microsoft login. There's no login option, and all you can do is close the window. Making matters more difficult, there's no way to provide any credentials to Word or Office in this situation. The system requires that you sign on to a valid account. Instead of launching Word or Excel, Office displays a window showing a spinning wait indicator, and then provides the error message "No credentials. In my case, the problem started happening sometime after I installed Sierra, but I can't be sure that's what caused it. Opening any Office application on a Mac resulted in a nasty error. Considering that even the Microsoft tech support rep gave up, and I finally got Microsoft Office 2016 for Mac to work again on my own, I'm taking the time to put this one in writing in case you encounter the same problem. Well, there went three hours of my life I'm never going to get back. If you'd rather only run monthly replace 0 14 * * 3 with 0 14 1 * *, but there's no real reason to.Disclaimer: If you try anything we did in this article and the sun explodes, the moon flies out of orbit, or your computer does terrible, terrible things, don't blame the author, ZDNet, CBS Interactive, or either Barack Obama or Donald Trump. It won't run if your laptop's off though (solutions here) although it only needs to run once every few attempts. To schedule with crontab type sudo crontab -e in Terminal (or iTerm etc), press i, and enter the following to run this every Wednesday at 2pm: # min hour day_of_month month day_of_week commandĠ 14 * * 3 sudo /usr/bin/touch -mt $(date "+%Y%m%d0001") "/Applications/Microsoft Word.app/Contents/ist"ġ 14 * * 3 sudo /usr/bin/touch -mt $(date "+%Y%m%d0001") "/Applications/Microsoft Excel.app/Contents/ist"Ģ 14 * * 3 sudo /usr/bin/touch -mt $(date "+%Y%m%d0001") "/Applications/Microsoft Powerpoint.app/Contents/ist"Īpple recommends another way to schedule on MacOS. Another thread suggests it is run after missing 3 updates.
If so these commands will need running every 90 days. One thread suggests the nag is run after 90 days without an update. Ppowerpoint: sudo /usr/bin/touch -mt $(date "+%Y%m%d0001") "/Applications/Microsoft Powerpoint.app/Contents/ist" Word: sudo /usr/bin/touch -mt $(date "+%Y%m%d0001") "/Applications/Microsoft Word.app/Contents/ist"Įxcel: sudo /usr/bin/touch -mt $(date "+%Y%m%d0001") "/Applications/Microsoft Excel.app/Contents/ist" This seems to have worked for me - extracted this from the ResetUpdateMessage script on William's answer.
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